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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-18-2021 11:20 AM

HP Recommended

My digital faxes stopped being saved to my computer.  I have gone through the setup in the software numerous times and get the error message "your printer cannot connect to the server".  Any ideas what is going on.  Digital copies of the incoming faxes used to be saved on the computer but no longer

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2 REPLIES 2

‎03-21-2021 11:42 AM

HP Recommended

@PapaTroll56

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for more assistance.

Sandytechy20
I am an HP Employee

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‎03-21-2021 04:02 PM

HP Recommended

Common cause of loss of connection is a windows update that changes security settings, blocking what it views as insecure settings. You may want to try uninstalling the printer software and reinstalling after checking that you have the most current revision of the software. go to support.hp.com to search for current software for your device.

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