document feeder misprint

[WZerk]

Hello, I am getting a document feeder misprint error message when I try to use the document feeder. Upon trying to pull in the first page, the unit clicks a few times at the rollers and then the error message comes up. Based on the same issue someone else had several years ago, I see that it may be a cable that goes into the main board, and reportedly is not easy to replace.  Can anyone give me the part number, where to obtain it and instructions on how to install it? Otherwise, any other suggestions are appreciated.  I don't have $1,000 to replace this unit and I sorely need to use it on a regular basis. Thank you for any assistance.

[Sneha_01]

Hi @WZerk 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support