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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP OfficeJet 250 Mobile All-in-One Printer
macOS 10.15 Catalina

my hp all in one 250 office jet isn't feeding paper into the scanner

1 REPLY 1
HP Recommended

Hi @sandygimel,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're experiencing issues with the document feeder on your HP OfficeJet 250. Here are a few troubleshooting steps you can try:

 

I have a few troubleshooting steps we could try to isolate the issue. 

 

Download and run HP Print and Scan Doctor: 

Follow the steps from the link: Click here 

And, also update the printer firmware:

  • Click here to download and install the latest printer firmware from your PC.
  • Click here to learn different methods of updating the printer firmware.

Hope this helps! Keep me posted for further assistance.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

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