document feeder on brand new hp 3755 not working

[ruccus]

I just purchased a brand new HP 3755 to replace my aged HP 3752.  Reason was because i like the small form factor/ footprint it has. I went to use the scan option both in HP smart app as well as just manual and the document wont feed through.  I hear whirring as if the feeder is running but is not engaging the paper.  I tried to feed from the back and to no avail.  I have used my old 3752 for scanning and am very familiar with the process and so going to your support page on how to use the scanner is a waste of time.  I know what i am doing.  Please help. If this is a mechanical issue, I will need to return the item and exchange for another one.  Thank you 

Bryan

[Sneha_01]

Hi @ruccus,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with the document feeder on your new HP 3755. It's frustrating when a new device doesn't work as expected. 

Let's try some troubleshooting steps to see if we can resolve the problem:

Check for Obstructions: Ensure there are no obstructions in the document feeder. Sometimes, a small piece of paper or debris might be causing the issue.

Verify Document Size and Type: Make sure that the documents you're trying to scan comply with the recommended size and type for the document feeder. Using the correct paper size and type can prevent feeding issues.

Update Firmware/Software: Check for any available firmware or software updates for your HP 3755. Sometimes, updating the device's software can resolve compatibility issues. Click Here

Reset the Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Plug it back in and turn it on. This can sometimes clear temporary glitches.

Test with Different Documents: Try scanning different types and sizes of documents to see if the issue persists. This can help identify whether the problem is specific to certain documents.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[ruccus · Accepted solution]

like i said in previous post followed all suggested solutions.  Simply put, I just returned the item in lieu of another printer 

[Sneha_01]

Hi @ruccus,

Welcome to HP Support Community.

Thank you for your response. Congratulations on your new printer. Please let us know if you need any additional help.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support