document feeder

[bsciarel]

Officejet 8600 using the document feeder for scanning and printing, output has a black vertical line on it. Any idea what's causing this? and can I fix this problem?

[Kumar0307 · Accepted solution]

@bsciarel, Welcome to the HP Support Community! I’m here to help.

This seems like a hardware issue with the document feeder. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Clean the plastic and glass strips inside the document feeder with a soft, lint-free cloth sprayed with glass cleaner.

NOTE: Some printers ship with a document feeder cleaning cloth. If you have the cloth, load it into the document feeder and start a scan job to clean the scanner mechanism.

1. Turn the printer off, disconnect the power cord, and then remove the rechargeable battery if your printer has one.

2. Depending on your printer model, open any top cover, document feeder tray, and scan document feeder cover.

3. Remove any debris such as bits of paper or paper clips from inside the document feeder.

4. Spray a soft, lint-free cloth with glass cleaner, and then wipe the scanner glass and the white strip on the underside of the document feeder until clean, dry, and streak-free.

   CAUTION: To protect the interior printer parts, do not spray the cleaner directly on or into the printer.

5. Completely close any covers and trays that you opened.

6. Reconnect the power cord, reinstall the battery if necessary, and then turn on the printer.

If the issue persists, I suggest you upgrade the printer as this is a hardware issue. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[bsciarel]

Hello KUMAR0307

Support provided the same instructions however after following them the problem still existed. After the call I spend additional time looking and clean the rollers. I also feed a sheet of paper in the document feeder while the feeder was lifted off the glass. Paper feed through. I then scan a document through the feeder passing onto the glass and making a scan copy. The line had disappeared.

So I am thinking when I feed the paper through while the feeder was up and off the glass, it may have knocked whatever was on the roller off.

Great job! thank you for following up. Problem resolved, at least for now.

Bob

[Kumar0307]

@bsciarel

Glad to know that you found a solution. Keep me posted for any other assistance.

Happy to help!