• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-14-2021 04:05 AM

HP Recommended
Product: HP OfficeJet Pro 8020
Operating System: Microsoft Windows 10 (32-bit)

Hello, 

how do I scan a double-sided document using my Officejet Pro 8020?

 

I've been trying to scan double-sided documents using the software HP smart, but it won't offer an option for scan 2 sides documents!

 

On the HP support page, the recommended software is the smart one. Is any other software for scanning? Or addons?

 

Thank you

Category:
16 people had the same question
1 REPLY 1

‎08-14-2021 06:24 AM - last edited on ‎10-19-2022 07:23 AM by Retired

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:

HP Customer Support - Software and Driver Downloads

Refer to this resource that shows how it's done:

https://www.youtube.com/watch?v=Ue7Hbgqlyvs

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful on how to scan 2 sided documents:

https://www.youtube.com/watch?v=whNBwEeS1o8

 

Other relevant examples:

https://www.youtube.com/watch?v=mYo9nDWkNoI

https://www.youtube.com/watch?v=6qAt1Do-2Hk

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Officejet Pro 8025 | 8025e | 8020 | 8035 Printer : Scan 2 sided document using HP Scan
HP Officejet Pro 8025 | 8025e | 8020 | 8035 Printer : Scan 2 sided document using HP Scan
youtube.com/watch?v=whNBwEeS1o8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan a 2-sided document using the
HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)
HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)
youtube.com/watch?v=Ue7Hbgqlyvs
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
HP OfficeJet 9015 | 9015e | 9025| 9028 printer: Scan 2 sided document with HP Smart on Android phone
HP OfficeJet 9015 | 9015e | 9025| 9028 printer: Scan 2 sided document with HP Smart on Android phone
youtube.com/watch?v=6qAt1Do-2Hk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan 2-sided documents with HP ...
2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.