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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-05-2024 03:58 AM

HP Recommended
Product: HP Scanjet G4010 Photo Scanner

On the website HP does not offer drivers for a HP Scanjet G4010 under Windows 11. Which alternative drivers should I install to make the scanner work under Windows 11?

By the way, it works under MacOS Catalina (10.15.7) although HP does not provide drivers for anything higher than 10.14.

1 person had the same question
1 REPLY 1

‎09-07-2024 11:17 AM

HP Recommended

Hi @Hilde_iti,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with scanning software for your scanjet device.

Please follow the below steps to fix the issue.

 

Use Windows Update: Sometimes Windows Update can provide drivers for older hardware. Check for updates and see if a compatible driver is offered.

 

Windows 10 Drivers: Try installing the Windows 10 drivers for the HP Scanjet G4010. Many times, drivers for Windows 10 will work on Windows 11, especially if the hardware hasn’t changed.

  • Go to the HP website or use a third-party site that archives drivers.
  • Download the Windows 10 driver and try installing it in compatibility mode (right-click the installer, select "Properties," go to the "Compatibility" tab, and choose "Run this program in compatibility mode for Windows 10").

Generic Scanner Drivers: Use a generic driver that may offer basic scanning functionality. Some examples are:

  • Windows Fax and Scan: This built-in app in Windows can sometimes recognize and work with scanners using generic drivers.
  • NAPS2: This open-source scanning application can sometimes interface with scanners that don’t have specific drivers for newer operating systems.

WIndows Built-in scan software:

Please click on the below link to install the scanner software: 

https://apps.microsoft.com/detail/9wzdncrfj3pv?hl=en-us&gl=US

 

You can also refer to this link for windows built-in drivers: https://support.hp.com/us-en/document/ish_2224996-1993298-16

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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