drivers for HP Scanjet G4010

[Hilde_iti]

On the website HP does not offer drivers for a HP Scanjet G4010 under Windows 11. Which alternative drivers should I install to make the scanner work under Windows 11?

By the way, it works under MacOS Catalina (10.15.7) although HP does not provide drivers for anything higher than 10.14.

[Irfan_06]

Hi @Hilde_iti,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with scanning software for your scanjet device.

Please follow the below steps to fix the issue.

Use Windows Update: Sometimes Windows Update can provide drivers for older hardware. Check for updates and see if a compatible driver is offered.

Windows 10 Drivers: Try installing the Windows 10 drivers for the HP Scanjet G4010. Many times, drivers for Windows 10 will work on Windows 11, especially if the hardware hasn’t changed.

• Go to the HP website or use a third-party site that archives drivers.
• Download the Windows 10 driver and try installing it in compatibility mode (right-click the installer, select "Properties," go to the "Compatibility" tab, and choose "Run this program in compatibility mode for Windows 10").

Generic Scanner Drivers: Use a generic driver that may offer basic scanning functionality. Some examples are:

• Windows Fax and Scan: This built-in app in Windows can sometimes recognize and work with scanners using generic drivers.
• NAPS2: This open-source scanning application can sometimes interface with scanners that don’t have specific drivers for newer operating systems.

WIndows Built-in scan software:

Please click on the below link to install the scanner software: 

https://apps.microsoft.com/detail/9wzdncrfj3pv?hl=en-us&gl=US

You can also refer to this link for windows built-in drivers: https://support.hp.com/us-en/document/ish_2224996-1993298-16

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support