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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-08-2019 08:44 AM - last edited on ‎05-08-2019 09:30 AM by Retired

HP Recommended

can i scan double sided?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-08-2019 12:05 PM

HP Recommended

Your printer does not support two-sided scanning, it only provides two-sided print capabilities.

 

You may perform Manual Duplexing from the HP Scan software provided with your printer software (Click the HP Laserjet M278-M281 icon, select Scan and click on Scan a document or Photo)

Click on More > and then set the Page Sides option to both sides, it will guide you to reload the pages into the feeder with the 2nd side facing up, then follow the steps to complete the scan and the pages will be reordered correctly.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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5 REPLIES 5

‎05-08-2019 10:27 AM

HP Recommended

@OCPT 

 

Based on having no information about your printer / setup:

 

You can scan double-sided if your printer supports the feature.

 

Open Support Home

Enter the name of your device

When the website support page opens, Select a Category

 

For example, select category "Product Information" and look at the specifications for your printer.

You might also check in category "User Guides" and read the User manual for your printer.

 

In general, 

  • If the feature is supported, it may be available when using the ADF (Automatic Document Feeder).
  • The option will likely show as supported in the software used to scan the document.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

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‎05-08-2019 10:28 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Duplex scanning depends on whether the printer model supports and has that feature.

 

What's your printer model?

 

Check out these resources, it shows 2 printer mdoels, one that has a Duplex scan feature and the other deosn't have but using the software, it automaticaly sorts the pages with a manual reload to scan the 2nd side of the document.

 

HP Officejet Pro 6960 / 6961 /6968 / 6966 : Scan a 6 pages 2 sided document using the ADF

(Non duplex scanner)

 

HP Officejet Pro 6970 series : Scan a 10 pages 2 sided document using the ADF

(Duplex scanner)

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
1 person found this reply helpful
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‎05-08-2019 11:28 AM

HP Recommended

i have the color laserjet pro MFP M281cdw.   

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‎05-08-2019 12:05 PM

HP Recommended

Your printer does not support two-sided scanning, it only provides two-sided print capabilities.

 

You may perform Manual Duplexing from the HP Scan software provided with your printer software (Click the HP Laserjet M278-M281 icon, select Scan and click on Scan a document or Photo)

Click on More > and then set the Page Sides option to both sides, it will guide you to reload the pages into the feeder with the 2nd side facing up, then follow the steps to complete the scan and the pages will be reordered correctly.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎07-30-2019 03:30 AM - last edited on ‎07-30-2019 10:28 AM by Retired

HP Recommended

Unfortunately HP Smart is a horrible scan app, a very bad solution wich does not allow duplex scan. Older tool was much better. 

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