• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-29-2021 01:22 PM

HP Recommended
Product: HP Office Jet Pro 6978
Operating System: macOS 10.13 High Sierra

I want to give up my commercial eFax company if my HP eFax will serve in its stead, but I am unsure of its equivalency and operability. I have a dedicated fax phone number connected to my HP printer. Is there a "dashboard" for my HP printer where I can see online received faxes, open and read them, and instruct the printer to print them out, if I wish? Is there an online "dashboard" where I can create the fax message and instruct it to be sent via my HP printer? If there is such a dashboard, am I able to instruct it to notify me by SMS or email of faxes received? What is my HP Office Jet Pro 6978 capable of doing with respect to eFaxes and integration with my Macbook Pro Apple laptop via wireless connection? How can I learn to use it properly to send and receive eFaxes? Thank you.

Category:
2 REPLIES 2

‎10-29-2021 01:39 PM

HP Recommended

Just so I understand  because it sounds like you have a phone line connected to your device? If yes you currently do not have a pure Efax solution. A true Efax solution is one where your received faxes are typically emailed to you and to send a fax you email the document to a system that then converts and faxes it for you.  HP does offer Efax services but in most cases this is still a subscription based service that you will pay for.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎10-30-2021 08:59 AM

HP Recommended

How do I find information about the HP eFax service? I am currently paying $25/mo for 500 pages/month and am very satisfied with its user interface, but I was hoping to reduce my costs. I have found online other vendors in the $10/mo range. Looking forward to hearing from you.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->