envy 5660 wia driver

[Ken0811]

My desktop computer failed, so I'm using my wife's desktop computer. I can print from her computer but when I try to scan, I get this message: The HP ENVY 5660 series was not found. Another message indicated I need to install the WIA driver. I downloaded what I thought was a complete package from HP, but I still can't scan. This is very frustrating and I would appreciate any help.

[A4Apollo · Accepted solution]

Hey there! @Ken0811, Thanks for stopping by HP forums!

I understand you have issues scanning from your printer.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Are you able to make a copy from your printer?

In the search type services.msc

Find WIA (Windows image acquisition) right click properties select startup type to automatic and start the service.

Also, go to shell hardware detection right click properties select startup type to automatic and start the service.

Try using windows scan and capture application and check if it helps.

Refer this article to know how to use HP Scan and Capture App.

Let me know how it goes!

Have a pleasant day ahead! 🙂

[Ken0811]

WIA and shell hardware detection were both set to automatic. I did download HP Scan and Capture and am now able to scan from that app. I would prefer to acquire a scan from within Irfanview but it can't find WIA for the scanner. Nevertheless, I can at least access and use the scanner again. Thanks for your help!!

[A4Apollo]

Hi! @Ken0811! You're welcome and thanks for the response,

I am glad that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,            

Have a great day!