• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-21-2021 10:12 AM

HP Recommended
Product: Envy Photo 6220
Operating System: Microsoft Windows 7 (64-bit)

Hi,

My new HP ENVY Photo 6220 All-in-One fotoprinter stops working when I leave it on and start a new scan since the PC' software OR with "copy" or "scan" function on the control panel (so it seems to be unrelated to the PC).

It shows ERROR CODE 0X00829C98 HW_WATCHDOG C and does not respond to anything, not even the power switch. It can only be restarted by removing the power plug. After I switch it on again, there is no problem anymore, until a next time I want to scan.

When printing it does not give this problem.

Does anyone have a solution? (HP Print and Scan Doctor didn't solved the problem)

 

Best regards, Yoann.

Category:
1 REPLY 1

‎10-22-2021 07:59 AM

HP Recommended

Is there a particular process to reset the printer (other than unplugged and wait a minute) ?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.