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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
leaddude
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error B80937EA after scanning

HP Recommended
Office Jet Pro 9015e
Microsoft Windows 10 (64-bit)

About 6 hours after sucessfully scanning 3 separated documents on the glass, the printer is now flashing, all lights and indicators, and the (blue) screen shows a pixelated image of the on/off button and the (error message?)
"B80937EA"

 

NO amount of button-pushing by me seems to help.  The unit does not respond to holding down the power key. It just continues to blink, for 18 hours now,

 

Help!

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

@leaddude, Welcome to the HP Support Community! I’m here to help.

 

It seems like the printer is stuck on the error screen. A factory reset will not work in this case. For a factory reset to work, you will have to access the home screen of the printer bypassing the error.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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