error code 0x0005fbb6 any ideas

[scaff5362]

scanner wont  scan keeps giving me a error code 0x0005fbb6

[sandytechy20]

@scaff5362

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting error code 0x0005fbb6. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• When did this issue start?
• Did you do any hardware or software changes?
• How is the printer connected to computer, wired or wireless?

Meanwhile 

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

[scaff5362]

Hi I have just installed the printer so it started as soon as I installed it and it connected by the lead

[sandytechy20]

@scaff5362

Thanks for the reply.

I appreciate your time and effort.

Eager to know, did you get time to perform power reset in the printer.

If not, follow the below steps:

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer.

If the issue persists, Update the printer firmware.

Click here and refer the document to update the printer firmware.

Let me know how it goes.

Cheers.

[GrumpyUserAgain]

To correct error 0x0005fbb6, try the following:

• Uninstall the existing printer driver
• Disconnect the USB cable and disconnect the power cable from your printer and the AC outlet
• Download the latest driver on the HP website
• Start the driver installation
• Reconnect the cables when the installation process tells you to.

If the above procedure doesn't do the trick, try the following:

• With the Printer on, disconnect the USB cable.
• Remove the ink cartridges
• Wait about 10 seconds then disconnect the power cord from the printer and AC outlet
• Wait approximately 1 minute then reconnect the power cord to the printer and the AC outlet
• If the printer doesn't  turn on, press the power button to turn it on.
• Reinstall the ink cartridges and close the door.
• Reconnect the USB cable.

If neither of thes two procedures work, then reset to factory defaults as follows:

• Go to "Setup"
• Select "Tools" 
• Select "Restore Factory Defaults"
• Power your printer down then turn it back on.

Hope one of these work for you.

Good luck