error code C4EBA23D

[ableto]

MY PRINTER IS SUBMITTING A ERROR CODE ON ITS SCREEN : C4EBA23D

I TRIED TO MOVE THE CARTRIDGE, IT WASN'T EASY, IT WAS STICKING TO THE RIGHT, BUT FINALLY IT MOVED.

THEN I PLUGGED THE POWER CORDON AND IT IS STILL ON THE SAME ERROR CODE.

WHAT CAN I DO ?

PLEASE HELP ME.

[Kumar0307]

Hi @ableto

Welcome to the HP Support Community. I'd be happy to assist you.

I'm afraid this seems like a hardware issue with the printer. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check for any paper jams and make sure the print carriage is moving freely

Perform the steps from this document.

For more info on resolving 0x errors, refer to this document.

Hope this helps! Keep me posted. 

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