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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎07-14-2021 12:25 AM

HP Recommended
Product: HP Office jet 8010 series

error message: software for this device is not installed and it is! printer is working, wont scan suddenly

i've tried unplugging the printer

Category:
1 REPLY 1

‎07-18-2021 12:01 AM

HP Recommended

@triangleteddy

 

Welcome to HP Support Community


I would like to help

 

Are you able to make Photocopies?

 

To assist you better please let me know the OS installed on your computer. Are you using a Windows OS or Mac OS? 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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