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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-21-2022 07:37 AM - last edited on ‎09-23-2022 08:36 AM by Retired

HP Recommended
Product: HP OfficeJet 3833 All-in-One Printer
Operating System: macOS 12.0 Monterey

errore scanner hp officejet 3830

1 person had the same question
1 REPLY 1

‎09-26-2022 06:01 AM

HP Recommended

Hi @davide3830, 

Welcome to HP Support Community, this is a great place to get support and find answers.


Thank you for posting your query, I'll be glad to help you.

I understand that you are getting scanner problem error on your HP OfficeJet 3833 All-In-One Printer.

 

This could be a hardware issue with the unit.

 

Let's go through a few steps that may help to fix this issue. And here's the step-by-step guide for you to reset the printer: 

 

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Let me know if this helps. 

You have a good day ahead.​​​​​​​

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
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