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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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laquisha123
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fax issues with OfficeJet Pro 8035e

HP Recommended
OfficeJet Pro 8035e

I just set up a new OfficeJet Pro 8035e.  I cannot seem to be able to fax.  The fax test passes.  I tried to fax HP's test fax service (1-888-473-2963), but I get error 344.  I tried turning off error correction mode and changing the speed to slow.  Still fails.  Tried it on a VoIP and FIOS line.  Still fails.  I can only assume all is fine on the receiving side; I don't have another fax number to try.  I cannot find a way to email support and have gone in circles with the virtual chat.  Has anyone had success faxing off this printer?  Is the fax service still available?  Thanks!

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Dragon-Fur
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HP Recommended

@laquisha123 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

It might not work using VOIP / Fiber line.

At the least, you might have to get a filter / converter.

 

User Guide

Pages 94-95

 

What else?

Phone cable should be the two-wire as opposed to a standard four-wire cable.

 

All the standard "Fax Error" help files are located here

Category Troubleshooting > topic Fax

 

If available for the printer / Fax configuration

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Fax > Basic Fax Settings

 

and

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Fax > HP Digital Fax

 

Datasheet

 

Sample Specs

Product Specifications for the HP OfficeJet Pro 8035e All-in-One Printer (1L0H6A)

 

What else?

 

➡️  ➡️ HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

  HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

 

Sections of Interest include:

  • FAQ > Section What does the Mobile Fax service cost? 
  • Below section FAQ > More FAQs

and

 

 

References / Resources

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

 

 

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first.

Open the section for your printer:  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

iOS_Here

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8035e All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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laquisha123
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Thanks for the info.  Most of it I had already come across in my google search.  Although not 100% reliable, my setup worked fine with my old OfficeJet.  The only new variable is the new printer.  I have an ATA and the cables are the exact ones I've been using. But assuming the ATA is faulty or the google voice number is the issue, I switched to the Fios landline.  The phone company's website says you should be able to fax over Fios Digital Voice.  One of the methods should have worked... it may have take a couple attempts, but they always did before.  

 

I realize HP is trying to push HP Mobile Fax... but it said it won't be free forever.  I'm not looking to having a cost for the twice-a-year faxes I need to send.  

 

Maybe someone else can answer... has anyone been successful at sending faxes off this particular printer?  I'm trying to determine if this printer has a design flaw or is faulty. 

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