fax loader not working

[JAHSH]

I am not able to fax sevral  pages

[A_Gayathri]

Hi @JAHSH,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[JAHSH]

HP ENVY 7640 all in one

[A_Gayathri]

Hi @JAHSH,

Thank you for your reply

I understand the fax loader on your HP ENVY 7640 All-In-One Printer is not working and you're unable to send multiple pages, here's a troubleshooting guide to resolve the issue:

1. Check the Automatic Document Feeder (ADF)

• Inspect for Jams or Obstructions:
  • Open the ADF cover and check for any paper jams or debris.
  • Clear any stuck paper or dirt using a soft, lint-free cloth.
• Align the Pages:
  • Ensure the stack of pages is properly aligned and within the capacity of the ADF (usually around 35 pages).
• Check the Paper Size and Type:
  • Use standard paper sizes (e.g., A4 or Letter). Avoid thick, wrinkled, or torn pages.

2. Test the ADF Functionality

• Try making a copy using the ADF:
  1. Place a few pages in the ADF.
  2. Press Copy on the printer control panel.
• If the printer can copy multiple pages, the issue is likely related to the fax setup rather than the hardware.

3. Verify Fax Setup

• Connection:
  • Ensure the telephone line is securely connected to the Line port on the printer.
• Line Settings:
  • On the printer control panel, navigate to Fax Setup > Preferences > Fax Speed:
    • Set to Medium (V.34) for better compatibility with modern lines.
  • Check for a dial tone by using the Fax Test option in the settings menu.
• Paper Source:
  • Confirm that the ADF is set as the default paper source for faxing.

4. Check Firmware Updates Update the firmware on an HP printer

• Update the printer's firmware to ensure the fax function is optimized:
  1. Download the latest firmware for the HP ENVY 7640 from the HP Support website.
  2. Install it using the instructions provided.

5. Send Fewer Pages at a Time

• If the ADF struggles with multiple pages, try faxing fewer pages (e.g., 3-5 pages per batch).
• Use the Flatbed Scanner for single-page faxes if the ADF isn't working consistently.

6. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds before reconnecting it.
• Turn the printer back on and test faxing again.

Refer to this document: HP ENVY 7640 e-All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!