fax log report says power fail when try and fax pages with Color Laser Jet Pro MFP M283cdw

[richardod]

after scanning, can't fax any pages. fax log report says Power Fail and keeps retrying but won't fax.

HP Color Laser Jet Pro MFP M283cdw

[Sneha_01]

Hi @richardod,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

May I know do you get any fax error code?

When your HP Color LaserJet Pro MFP M283cdw reports a "Power Fail" error in the fax log after attempting to send a fax, it indicates an issue related to the machine's power supply or its connection to the power source during the fax transmission process. Here are several steps you can take to troubleshoot and potentially resolve this issue:

Check Power Connection: Ensure the printer is properly plugged into a working electrical outlet. Try plugging it into a different outlet to rule out any issues with the power source.

Inspect Power Cord: Make sure the power cord is securely connected to both the printer and the electrical outlet. Check the cord for any visible damage and replace it if necessary.

Reset the Printer: Turn off the printer, wait for about a minute, and then turn it back on. This can help to clear any errors that might have been caused by temporary issues.

Firmware Update: Check if there's an available firmware update for your printer. HP regularly releases firmware updates to improve functionality and fix known issues. You can find firmware updates on the HP website by searching for your printer model. Click Here

Check for Line Issues: Ensure that the telephone line connected to the printer is functioning correctly. Try connecting a different device (like a telephone) to the line to test for a dial tone. Sometimes, fax issues can arise from problems with the telephone line itself.

You may check the fax issue in this link as well: https://support.hp.com/us-en/document/ish_6779021-6778980-16

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support