features are locked

[GF7]

Many of the options on my touch screen are grayed out.  I get a message that the feature has been locked by the person that set up the printer.  I'm the only one using the printer and don't remember locking anything when setting it up nor since.  I tried rebooting it and also tried resetting factory defaults but the option to do that is also grayed out.  What next?  Thanks!

[asmita6658 · Accepted solution]

Hi @GF7

Welcome to the HP Support Community. 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[murphtc]

New printer. Want to scan to email. Document won't open. Need to save first, then open. Would like to open in one step. Printer has message under fax set up that feature has been locked by the person who set up the printer. Does this have anything to do with scanning? Don't need to fax.

[praveen196]

@murphtc Welcome to HP Community!

Please let us know which printer model you are using.

Also, provide the operating system you are using.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Ming_Ong]

i have the same problem which says feature is locked by the person who setup the printer.

please i need your help for reset my printer 

thank you 

[GF7]

This is the private msg I got from support.   It worked for me.

Here's the instructions I received from support:

Re: features are locked

Thanks for waiting. Let's try these steps -

Support Menu >Resets Menu>Semi-Full Reset

1. While applying power, press and hold Power button for 5 sec.
2. Press BL, BL, BL, BL Buttons, in sequence. Note - BL is the bottom left or the Back icon. Continue to tap on it even when it is not illuminated. 
3. Touch Support Menu.
4. Press Right arrow for Reset Menu and Touch OK.
5. Press Right arrow for Semi-Full Reset and Touch OK.
6. Wait for unit to Power Down/Turn Off.
7. Press Power button to turn the Printer On.

[Ming_Ong]

after step 4 i only can see country and language option 

[GF7]

I have an 8035.  They did tell me the instructions were specific for my model.  Perhaps you have a different model?

[Ming_Ong]

maybe, thanx anyway