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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎05-24-2020 04:46 PM

HP Recommended
Product: hp envy 4520
Operating System: Chrome OS

my hp envy 4520 always scanned to my chromebook.  I put in the ip address and got a page from hp with scan option.  Suddenly stopped working.  printer is connected to network but hp page that comes up when i put in the ip address says embedded web server and no longer takes me to scan option.

1 REPLY 1

‎05-31-2020 07:30 PM

HP Recommended

@Leahrot

 

Welcome to HP support community.

 

Restore network settings to default settings.

1. Press the Wireless button to access the Wireless Status menu.

2. Press the button next to Settings to access the Wireless Settings menu.

3. Select Restore Defaults.

4. Confirm selection to restore defaults.

 

Refer this HP document to scan from Chromebook:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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