get error code 388 when trying to send a fax?

[snowman1950]

get error code 388 when trying to send a fax?

[A4Apollo]

Hi! @snowman1950, Welcome to HP forums!

I understand when you try to fax from your printer to you are getting Error 322 on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

As you mentioned when you try to fax from your printer to you are getting Error 322 on your printer.

I see that you are having trouble faxing and getting a 388-error code. As per http://hp.care/2s0Qd3L the error 388 specifies a static telephone line. Please check with the telephone provider to improve the line condition.

Once done, you can run a fax test to determine the issue:

1. From the home screen on the printer control panel, touch Fax, swipe up and then touch Setup.

2. Touch Tools.

3. Touch Test Fax.

   The printer displays the status of the test and then prints a report.

4. Wait while the printer prints the Fax Test Report.

5. Review the report.

   • If the report indicates the printer passed the test and you still have problems faxing, check the fax settings listed in the report to make sure the settings are correct. A blank or incorrect fax setting can cause problems with faxing.

   • If the report indicates the printer failed the test, review the report for more information about fixing the problem.

If there are any issues notified while running the test, go to http://hp.care/2s0phRq and follow the steps listed under “FAQ” section – “I cannot send or receive faxes. What should I do?”.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

Have a wonderful day ahead! 🙂

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