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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP envy 5020

Tried to enlarge a copy;  clicked on to the cogwheel, and dialled in 141%, but it came out same size. Now if I click on the cogwheel,  and click resize, all that comes up is 'lighter/darker'.

I really wish HP would come up with a decent operating manual!

1 REPLY 1
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@tobermoryphil

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • 1. Load the original print side down on the right front corner of the scanner glass.
  • 2. Specify number of copies and settings. 
  • From the Home screen, touch Copy. Flick to the desired number of copies.
  • Touch (Settings) to specify paper size, paper type, quality, or other settings

There should be a setting for "Resize", you can select "Fit to page" or "Custom SIze" etc 

That should enable you to enlarge the text.

 

Hope this helps! Keep me posted for further assistance.
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