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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
hp officejet pro 6978
Microsoft Windows 10 (64-bit)

I have run through the directions of how to fax from the printer but there is no "send" feature after the fax number is put in.

How do you finally send the fax?

2 REPLIES 2
HP Recommended

Hi @rusty76,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you are having issues with fax, don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

Have you made any changes on the printer before the issue started?

When was the last time it worked?

Have you checked the connections?

 

I have found a wonderful document which should help you setup the printer for faxing, please go through all the steps suggested in the support document - HP OfficeJet Pro 6900, 7740 Printers - How to Fax

 

I hope this should the trick. Let me know how it goes for further assistance.

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

HP Recommended

The document referenced in the reply no longer exists.

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