how do i scan document to my computer

[Bjaclapec]

when i touch scan it goes to computer i touch it brings up desktop-6mtgm8p (usb) or scan to desktop 6mtgm8p or computer not listed

[A_Gayathri · Accepted solution]

Hi @Bjaclapec,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

To scan a document to your computer using the HP OfficeJet Pro 8025e All-in-One Printer, follow these steps:

 

• Option 1: Using the Printer's Control Panel

Load the Document: Place the document you want to scan on the scanner glass or into the document feeder.

Select Scan: On the printer’s control panel, touch the Scan icon.

Select the Computer: The printer will list available computers. Choose your computer from the list. In your case, you should see options like DESKTOP-6MTGM8P (USB) or Scan to DESKTOP-6MTGM8P. If your computer is not listed, ensure it is connected to the same network as the printer and that the necessary software is installed.

Choose the Scan Destination: Select the type of scan you want to perform (e.g., scan to email, scan to folder, etc.).

Start the Scan: Follow the on-screen prompts to adjust settings if needed, and then start the scan.

• Option 2: Using the HP Smart App

Install HP Smart: If you haven't already, download and install the HP Smart app from the HP Smart website or your device's app store.

Open HP Smart: Launch the HP Smart app on your computer.

Add Your Printer: If your printer isn’t already added, click on the + sign to add it. Follow the prompts to connect the printer.

Select Scan: On the app's home screen, click the Scan tile.

Choose the Scan Source: Select the source (scanner glass or document feeder) and adjust the scan settings as needed.

Start the Scan: Click on Scan. The document will be scanned and displayed on your screen.

Save or Share the Scan: Once the scan is complete, you can save it to your computer, email it, or share it via other methods supported by the HP Smart app.

• Option 3: Using Windows Fax and Scan

Open Windows Fax and Scan: Search for “Windows Fax and Scan” in the Start menu and open it.

New Scan: Click on New Scan in the toolbar.

Choose Your Scanner: Make sure your HP OfficeJet Pro 8025e is selected as the scanner.

Adjust Settings: Choose the type of document, color format, and resolution settings as needed.

Start the Scan: Click Scan to start scanning your document.

If your computer is not listed or you encounter connectivity issues, ensure that:

• Your printer and computer are both connected to the same network.
• The necessary drivers and software are installed on your computer.
• The printer's software is up to date.
• The USB connection is secure (if using a USB connection).

If the issue persists, restarting both the printer and the computer can sometimes resolve connectivity problems.
 

Refer to this document: HP OfficeJet Pro 8025e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.