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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-05-2025 01:14 PM

HP Recommended
Product: HP OfficeJet Pro 8035e All-in-One Printer

My printer is installed on my laptop, but my scanner is not. I don't knowhow to make them connect.

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1 REPLY 1

‎03-09-2025 12:02 PM

HP Recommended

@JM3141, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your scanner issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Here’s how you can set up the scanner for your HP OfficeJet Pro 8035e All-in-One Printer on your laptop:

 

Check Scanner Driver Installation

  1. Open HP Smart App (If not installed, download it from HP's official website).
  2. See if your printer is listed. If not, add it by clicking "Add Printer" and following the setup instructions.
  3. Try scanning a document using the HP Smart App.

Use Windows Scan Tool (For Windows Users)

  1. Press Windows + S and search for "Windows Fax and Scan" or "Scan" (Windows Scan App).
  2. Open the app and check if your printer's scanner appears as an option.
  3. If it's missing, move to the next step.

Reinstall the HP Printer Software

  1. Go to Control Panel > Programs > Uninstall a Program.
  2. Find HP OfficeJet Pro 8035e, right-click, and select Uninstall.
  3. Restart your laptop.
  4. Download and install the latest full-feature software from the HP Support Website.
  5. During installation, ensure you check the box for Scanner Support.

Check Scanner Settings

  1. Make sure your printer and laptop are on the same Wi-Fi network.
  2. Check Windows Device Manager:
    • Press Windows + X, select Device Manager.
    • Expand Imaging devices or Printers.
    • If the scanner is missing or has a yellow warning sign, update the drivers.

Try HP Print and Scan Doctor

  1. Download HP Print and Scan Doctor from HP website.
  2. Run the tool and follow the on-screen instructions to diagnose and fix scanner issues.

Let me know if you need further help! 😊  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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