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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-21-2020 09:47 PM

HP Recommended
Product: hp smart tank plus 571
Operating System: Microsoft Windows 10 (64-bit)

There seems to be a problem with HP in that many posts are asking how to scan documents without having to go through HP cloud services. I have a hp smart tank plus  571 and all I want to do is to just scan my documents. It seems that HP have introduced a fix/patch so that I have to go through their cloud services, this I do not want to do. So how am I able to change the settings so that when I click on my printer icon to just scan?

1 person had the same question
2 REPLIES 2

‎10-21-2020 11:00 PM

HP Recommended

Hi,

Follow HP Easy Start by selecting the HP Basic or Full Feature Software option:

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_12_0_5120_38.exe

Once completing the installation, scan using the HP Scan icon on your desktop:

 https://support.hp.com/us-en/document/c03466081

Shlomi



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‎10-22-2020 01:15 PM - last edited on ‎10-22-2020 02:45 PM by Retired

HP Recommended

Forcing customers to use your cloud services and signing into the HP account is just plain WRONG. I don't want your HP Smart app. ***Bleep***. Give me back what was in the utility program just about one week ago, before the program scan feature started malfunctioning!! WHY did HP disable a perfectly functioning scan feature?!?

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