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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP ENVY Photo 7855 All-in-One Printer
Other

how to remove scanned documents  from scan memory thanks

 

1 REPLY 1
HP Recommended

@jeanpierre1, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Clear Scan History via Printer Control Panel

Power on your printer if it's not already turned on.

On the printer control panel, press the Home button (the house-shaped icon).

Use the touchscreen to navigate to the Scan menu.

Look for the option labeled Scan History or Scan Jobs (this may vary depending on the firmware version of your printer).

Select Scan History and then select the document(s) you want to delete.

You should see an option to delete or clear the selected scan history. Choose that to remove the scanned documents from the memory.

 

Clear Scan History via HP Smart App

If you're using the HP Smart app on your computer or smartphone:

Open the HP Smart app.

Select your HP ENVY Photo 7855 printer.

Tap the Scan option from the main screen.

In the scan history, select the documents you want to delete.

There should be an option to remove or delete the scan history from your device.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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