• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-12-2025 04:20 AM

HP Recommended

how to scan on my HP Envy 5000

Reply
1 REPLY 1

‎04-13-2025 08:32 AM

HP Recommended

@Alan211, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
Sure, I can help with that! Here are the steps to scan using your HP Envy 5000:

Using the HP Smart App

  1. Place your document: Put the document face down on the scanner glass.
  2. Open the HP Smart app: Download and open the HP Smart app on your computer or mobile device.
  3. Select 'Scan': Choose the 'Scan' option in the app.
  4. Adjust settings: Set your preferences for color, resolution, and file format.
  5. Preview and scan: Preview the scan and make any necessary adjustments, then click 'Scan' to save the file.

Using the Printer Control Panel

  1. Place your document: Place the document on the scanner glass or in the Automatic Document Feeder (ADF).
  2. Select 'Scan': Press the 'Scan' button on the printer's control panel.
  3. Choose scan settings: Use the navigation buttons to select your desired settings (color, resolution, etc.).
  4. Start the scan: Press 'Start' or 'OK' to begin scanning. 
     

You may also refer to this manual - HP ENVY 5000 All-in-One series (Page 27)

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.