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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

how do i enable scan to computer?

1 REPLY 1
HP Recommended

Hi @jsaxon 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

Here’s how you can scan to your computer on both Windows and Mac:

 

For Windows

Ensure Your Scanner is Connected

  • If using USB, plug it into your computer.
  • If using Wi-Fi, ensure the scanner is on the same network as your PC.

Open Windows Scan App

  • Press Win + S, type Windows Scan, and open the app.
  • If you don’t have it, download it from the Microsoft Store.

Select Your Scanner

  • Choose your scanner from the list.
  • Set the file type (JPEG, PNG, PDF) and resolution.

Place Your Document

  • Put the document face down on the scanner glass.
  • If using an ADF (Automatic Document Feeder), insert multiple pages.

Scan and Save

  • Click Scan and wait for the process to complete.
  • The scanned file will be saved in your Pictures > Scans folder.

For Mac

Ensure Your Scanner is Connected

  • Go to System SettingsPrinters & Scanners.
  • Ensure your scanner is listed and connected.

Open Image Capture

  • Press Cmd + Space, type Image Capture, and open it.

Select Your Scanner

  • Choose your scanner from the left panel.
  • Set the file format (JPEG, PNG, PDF) and resolution.

Place Your Document

  • Position the document face down on the scanner glass.

Scan and Save

  • Click Scan and choose where to save the file.

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution!  It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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