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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-09-2016 08:29 AM

HP Recommended
Product: HP Deskjet Ink Advantage 3830
Operating System: Microsoft Windows 10 (64-bit)

I am running on Windows 10 Pro on my HP ProBook laptop and have reinstalled the full printer Deskjet 3830 software. I am trying to scan multiple pages as one document from the document feeder but it keeps scanning as multiple .jpeg files only. I searched on windows fax and scanner app and do not see an option for .pdf files on the drop down of file type. Screendump below. How do I get the .pdf file type option available and how do I scan multiple pages as one? I do have acrobat reader DC installed. Assistance will be appreciated.

 

Capture.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2016 10:07 AM

HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi   For Windows.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 


Let us know.

View solution in original post

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2 REPLIES 2

‎09-09-2016 10:07 AM

HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi   For Windows.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 


Let us know.

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‎09-10-2016 12:10 AM

HP Recommended

Excellent thanks- works perfectly now. Appreciated.

Was this reply helpful? Yes No
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