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‎04-27-2020 04:22 PM

HP Recommended
Operating System: Microsoft Windows 8.1 (32-bit)

the printer leaves ink spots and streaks across paper

1 REPLY 1

‎05-03-2020 06:26 AM

HP Recommended

@badgolfer1, Welcome to HP Support Community!

 

This could be an issue with the printer ink system or the ink cartridges, let us try to isolate and resolve the issue.

 

Follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues, and also ensure your print driver settings are set correctly. Check the paper settings on the printer.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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