Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-15-2024 12:06 AM

HP Recommended
Product: HP DeskJet 3720 All-in-One Printer
Operating System: Microsoft Windows 11

I just need someone to tell me how to use my scanner

Category:
1 REPLY 1

‎06-15-2024 01:27 AM - edited ‎06-15-2024 01:32 AM

HP Recommended

Make sure you have the full feature software to do any scanning

Full feature software March 2022

Deskjet Reference 3720

 

After installing the full feature driver package, click the windows key and select all apps and find HP.

then look for HP Scan.

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If HP scan is not present then use HP Smart.
HP Smart can be obtained from the MIcrosoft Store  

.  You may have to sign up for an account the first time you run HP smart.

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