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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-19-2025 09:52 AM

HP Recommended

Printer hp3760 prints fine but wont scan to PC other than a very faint grey unreadable message.

All connections checked and are OK and online. Manual scan is the same.

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2 REPLIES 2

‎02-23-2025 10:15 AM

HP Recommended

@shirleyt1, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your HP 3760! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It sounds like your HP DeskJet 3760 is having scanning issues where the scanned image is extremely faint and unreadable. Here are some troubleshooting steps you can try:

 

Check Scanner Glass and Paper Alignment

  • Ensure the document is properly placed on the scanner bed or through the feeder.
  • Clean the scanner glass with a lint-free cloth and some glass cleaner to remove dust or smudges.

Restart Devices

  • Turn off the printer and unplug it from power.
  • Restart your PC.
  • Reconnect and power on the printer.

Run HP Print and Scan Doctor

  • Download and run HP Print and Scan Doctor from HP’s support page.
  • It will automatically detect and fix common scanning issues.

Perform a Hard Reset

  1. Unplug the printer while it is powered on.
  2. Wait for 60 seconds.
  3. Plug it back in and turn it on 

Let me know if this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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‎02-25-2025 02:10 PM

HP Recommended

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

 

Take care, and have an incredible day ahead! 

 

Regards, 

Akhi_H

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