hp 3830 printer issues

[iowatree]

Hp 3830 printer, scanner, fax.  It had code OX83C0002B, I tried rebooting by unplugging.  Now it doesn't even light up..........Suggestions.............

[VikramTheGreat]

Hi @iowatree,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how concerning this is, especially when the printer goes completely dark after showing an error code. Let’s go through the most effective steps:

What the Error Means

The code 0x83C0002B on HP OfficeJet printers usually indicates a firmware or internal hardware failure. When the printer no longer powers on after unplugging, it suggests either:

• A power supply issue (adapter or internal board).
• A firmware crash that didn’t recover.

Steps to Try

1. Check Power Source

• Plug the printer directly into a wall outlet (avoid surge protectors).
• Test the outlet with another device to confirm it works.
   

2. Inspect Power Adapter

• Ensure the adapter is the original HP one.
• Check for damage or loose connections.
   

3. Perform a Hard Reset

• Disconnect the power cord from the printer and the wall.
• Wait 60 seconds.
• Press and hold the Power button for 15 seconds.
• Reconnect and try powering on.
   

4. Remove External Devices

• Disconnect USB cables, memory cards, and network cables.
• Try powering on with only the power cord.
   

5. Try a Different Outlet & Adapter

If possible, test with another compatible HP adapter.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat