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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 8710 All-in-One Printer
macOS 10.12 Sierra

does a expiration certificate help me get a replacement printer if mine expired

1 REPLY 1
HP Recommended

Hello SEATTLEEARL,

 

Thank you for posting your concern,

 

If your HP printer's warranty has expired, it may affect your eligibility for replacement under warranty terms. However, owning a purchase certificate or proof of purchase can be helpful when discussing possibilities with HP support. Here's what you can do:

  1. Check Warranty Status: Verify the current warranty status of your HP printer using the serial number. You can do this on the HP Support website.

  2. Customer Support: Contact HP Customer Support directly. Explain your situation, and provide them with the proof of purchase (certificate or receipt). They might be able to offer options even if the warranty has expired, but it's at their discretion.

  3. Extended Warranty or Care Pack: In some cases, if you're still eligible, you might be able to purchase an extended warranty or HP Care Pack for future coverage.

Unfortunately, without a current warranty, HP is not obligated to replace your printer, but it's always worth contacting them to discuss any possible solutions they might offer.

For more specific options, it is best to reach out to HP Support directly through their official contact channels.

I am an HP Employee. Although I am speaking for myself and not for HP.
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