hp 8715 stopped printing PDF documents

[8715s]

today my Hp 8715 is not printing an online pdf statement - any suggestions?

[VikramTheGreat]

Hi @8715s,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet Pro 8715 is not printing an online PDF statement on Windows 11, but it prints other documents fine. The issue is likely related to the PDF viewer or browser, not the printer itself.
 

Here are some steps to fix it: 

1. Download the PDF First

Instead of printing directly from the browser:

• Right-click the PDF link > Save As > save it to your desktop.
• Open it with Adobe Acrobat Reader or Microsoft Edge.
• Try printing from there.

2. Print as Image (Adobe Acrobat)

If the PDF is complex or has embedded fonts:

1. Open the PDF in Adobe Acrobat Reader.
2. Go to File > Print.
3. Click Advanced.
4. Check Print as Image.
5. Click OK and then Print.

3. Check Printer Status

• Make sure the HP 8715 is set as the default printer.
• Go to Settings > Bluetooth & devices > Printers & scanners.
• Click your printer > Set as default.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat