Create an account on the HP Community to personalize your profile and ask a question
02-16-2023 04:09 PM
Welcome to the HP Community Forum.
Error code group:
356, 357, 358, 359, 361, 362 ECM, 363 ECM, 364 ECM, 365 ECM, 366 ECM: Multiple causes:
Stop key was pressed on the receiving fax machine before the fax completed. Contact the person receiving the fax to see if they are cancelling the transmission. If not, send the fax again but at a slower transmission speed.
Fax failed before completing due to no paper, and error state, or a paper jam in the receiving fax.
Call waiting service made a click sound that is heard for an incoming call, momentarily disconnecting the fax call. Disable Error Correction Mode (ECM) if necessary.
An incompatible feature caused the receiving fax machine to end the call.
References / Resources
- How to fax with an HP printer or fax machine
- >>> Test fax setup with the HP Fax Test Service
- Use HP Digital Fax to receive faxes to a computer or email
Chapter 8 - Fax - Starting on Page 81
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Didn't find what you were looking for? Ask the community