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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-24-2022 02:45 AM

HP Recommended
Operating System: Microsoft Windows 11

After updating the OS to Windows 11, the scanning function of my HP DeskJet 3050a j611 does not work with USB cable connection, while no issue for printing.

After connecting the printer via USB, running the HP DeskJet 3050a j611 application, i get the error "scanner is not found".

I can scan with HP Smart app and wifi connection, but after several tries in order to get the printer online.

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