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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-20-2025 12:57 PM

HP Recommended

My HP Officejet 8015e does not scan to my Mac.  When I select scan on my printer it says to use the HP software on my computer to set it up.  

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1 REPLY 1

‎04-22-2025 05:14 AM

HP Recommended

Hi @Nick450 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP OfficeJet 8015e needs to be properly set up for scanning on your Mac. Here’s how to get it working:

 

1. Install HP Smart App

  • Download and install HP Smart from the HP Support page.
  • Open the app and add your printer.

2. Enable Scan Function

  • In HP Smart, go to Printer Settings.
  • Select Scan and follow the setup instructions.

3. Check Scanner Connection

  • Ensure your printer is connected via Wi-Fi or USB.
  • If using Wi-Fi, confirm both your Mac and printer are on the same network.

4. Use HP Easy Scan

  • Download HP Easy Scan from the HP Support page.
  • Open the app and select your HP OfficeJet 8015e.
  • Try scanning a document.

5. Reset Printer Settings

  • Restart your Mac and printer.
  • Reset the printer’s network settings and reconnect.

 

Let me know if you need further assistance! 😊

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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