hp scan problem: double sided scanning doesn't work anymore

Ge40 · ‎03-06-2026

Presumably since the last update I am unable to scan doublesided (which was possible before). When using the HP scan app on the computer, the dialogue box to select single or doublesided scan, now only has singlesided as an option, the doublesided button has disappeared. I already installed the latest version of the drivers and the scan software to see if that would fix the issue (as advised bij the AI-agent on the phone when calling HP). Unfortunately that didn't fix the problem.

Jerry_57 · ‎03-08-2026

Hi @Ge40,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your HP scanner is unable to perform double-sided scanning after a recent update. Follow these steps to troubleshoot the issue:

Verify Scanner Model Compatibility:

Ensure that your scanner model supports double-sided (duplex) scanning. Duplex scanning is available on select HP scanner models.

Check Scanner Settings:

Open the HP Scan software on your computer.
Go to the scanning settings or options.
Verify if there is an option to enable double-sided scanning (it might be listed under advanced scanning options).

Reinstall or Update Software and Drivers:

Visit the HP Support website to download and install the latest drivers and software for your scanner model.
Make sure to uninstall previous versions of the HP Scan software and drivers before installing the new versions to ensure a clean installation.

Check for Firmware Updates:

Some scanning issues may be resolved by updating the scanner's firmware. Check the HP website for any available firmware updates for your device.

Reset the Scanner:

Turn off the scanner and unplug it from the power source.
Wait for at least 30 seconds before plugging it back in and turning it on.

Change Connection Method:

If connected via USB, try using a different USB cable or port.
If connected wirelessly, ensure that the scanner is properly connected to the network and that there are no connectivity issues.

I hope this helps.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Ge40 · ‎03-10-2026

Hi Jerry_57,

Thank you for you reply, but unfortunately the advicesyou gave I already tried. So the problem still exists.

Jerry_57 · ‎03-10-2026

Hi @Ge40,

Thank you for your response.

Please help us with the Product serial number or the product number in a private message for further assistance.

Here is the link to find the product serial number: - Click here

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.