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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-07-2025 02:49 AM

HP Recommended

scanner will not scan

2 REPLIES 2

‎08-07-2025 02:52 AM

HP Recommended

can't connect hp deskjet series 4110

Was this reply helpful? Yes No

‎08-08-2025 10:43 AM

HP Recommended

Hi @Pursey,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP DeskJet 4110 printer is not scanning and won’t connect properly, even though printing may work, this can happen due to driver conflicts, outdated software, or Windows service settings.

Here’s a complete guide to help you fix it:

1. Use HP Smart’s Diagnose & Fix Tool

HP Smart now includes a built-in tool to detect and fix scanning issues.

  • Download or open HP Smart:
    👉 HP Smart
  • Click the wrench icon (bottom left on Windows)
  • Select Diagnose & Fix
  • Follow the on-screen instructions

This tool checks for:

  • Driver issues
  • Connection problems
  • Missing services


2. Check Windows Image Acquisition (WIA) Service

WIA is essential for scanning to work.

  1. Press Windows + R, type services.msc, press Enter
  2. Find Windows Image Acquisition (WIA)
  3. Right-click → Properties
  4. Set Startup type to Automatic
  5. Click Start if it’s not running

Also, ensure these services are running:

  • Remote Procedure Call (RPC)
  • DCOM Server Process Launcher
  • Shell Hardware Detection


3. Reinstall HP Smart and Drivers

Sometimes a clean reinstall helps:

  1. Go to Settings > Apps > Installed Apps
  2. Uninstall HP Smart and any HP printer drivers
  3. Restart your PC
  4. Reinstall HP Smart
  5. Reconnect your printer via USB or Wi-Fi

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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