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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-22-2018 07:51 PM

HP Recommended
Product: scanjet pro 4500 fn1
Operating System: Linux

Trying to use hp-setup (hplip 3.18.3) to install a scanjet pro 4500 fn1 as a network scanner.  It is not seen by hp-setup even when I enter its IP address.  My previously installed HP 400 M401dne laser jet is detected by hp-setup (and works fine). Tried with firewall turned off, but made no difference.

 

Ping

Laserjet: OK

Scanjet: OK

 

SNMPWALK

Laserjet: OK (returns string of info)

Scanjet: times out

 

Embedded web server info (via Firefox):

Laserjet: OK

Scanjet: OK

 

hp-setup

Laserjet: detected OK

Scanjet: not detected

 

The HPLIP supported printers list says the scanjet pro 4500 fn1 is fully supported (with driver plugin) and requires hplip 3.16.2.

 

Thanks for any help or suggestions.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-24-2018 05:10 PM

HP Recommended

Wanted a network scanner, but it works OK when installed with USB cable.

https://answers.launchpad.net/hplip/+question/667116

View solution in original post

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1 REPLY 1

‎03-24-2018 05:10 PM

HP Recommended

Wanted a network scanner, but it works OK when installed with USB cable.

https://answers.launchpad.net/hplip/+question/667116

Was this reply helpful? Yes No
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