hp smart does not reconize the scan feature on my m1217nfw MFP printer

[totoche]

can not scan with hp smart with m1217nfw MFP printer

[Betty0610]

@totoche

Welcome to the HP Support Community.

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[totoche]

Than kyou for your quick reply,

I have run the process you describe and it did not help.  After I have reinstall the printer I am getting the same message.  There is one thing , in the Hewlett Packard folder I could not see any printer related folder.  For now I am using a Epson scanner with usb port and it works good.  My Hewlett printer woud not work for scanning even with the usb cable.  It is back to square 1 that is I'm using the printer with my M1217 and the Epson for scanning.  The message I'm getting is "HP Smart can't scan from this printer. The printer might not be equipt with a scanner or HP Smart can't use the scanner of this printer". (translate from french)

Thank you

Totoche

[Betty0610]

Uninstall the HP Smart App and download the drivers from the link provided in the previous link and then try to scan.

Also, are you able to copy?

[totoche]

scan doctor tells me the full software is not install on my printer that it ha detected tells me to install the same package that I install 3 times and I do for a 4th time. Still the same problem, the printer works but the scan does not on my m1217 nfw printer. Before I upgraded my old laptop to my new Pavilion Hp laptop the scan feature works just fine. I am now using my epson printer with usb cable and this works just fine.

Feel sorry that a Hp pc and a Hp printer has difficult issue...

[Betty0610]

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

Thanks!