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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-28-2022 03:28 PM

HP Recommended
Product: HP DeskJet 2640 All-in-One Printer
Operating System: Microsoft Windows 11

can i get it to scan since i now have windows 11, i have tried all the recomended trouble shooting

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2022 11:33 AM

HP Recommended

basically i got the scanner to work by going to the microsof app store and downloading a microsoft app to do scanning, i do not need the printer i just wanted the scanner, it seems like hp is mostly concerned with selling ink and selling post warranty help desk support and not really standing behind the product no matter how old it might be.

View solution in original post

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3 REPLIES 3

‎07-01-2022 06:42 AM

HP Recommended

@gucci3301, Welcome to the HP Support Community! I’m here to help.

 

I see that you would like to scan from the computer. You may use the HP Scan and Capture app or the HP Smart app to scan.

Download this app from the Microsoft Store.

 

For more info on scanning, refer to - How to scan with an HP printer

 

I hope that answers your concern adequately. Let me know! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎07-01-2022 11:33 AM

HP Recommended

basically i got the scanner to work by going to the microsof app store and downloading a microsoft app to do scanning, i do not need the printer i just wanted the scanner, it seems like hp is mostly concerned with selling ink and selling post warranty help desk support and not really standing behind the product no matter how old it might be.

Was this reply helpful? Yes No

‎07-04-2022 03:55 AM

HP Recommended

@gucci3301

 

I understand how you feel. If the printer is out of warranty, you will have to pay for the support. If it was under warranty, there would be no charge for support from HP. 

 

Keep me posted for any other assistance. 

KUMAR0307
I am an HP Employee

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