hp651 won't copy

[Duke1945]

hp 651 won't copy. page prints all black.  everything else works.

[zoey7886]

@Duke1945, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP 651 printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems you are facing an issue with your HP 651 printer where the copies come out all black. This issue can be caused by several factors such as incorrect settings, hardware problems, or consumable issues. Here are some troubleshooting steps you can try:

Troubleshooting Steps

Check Ink Cartridges:

• Ensure the ink cartridges are properly installed and have sufficient ink.
• Clean the contacts if necessary. You can use a lint-free cloth to gently clean the copper-colored contacts on the cartridges.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on. This can help reset some errors.

Check Copier Settings:

• Access copier settings through the printer’s control panel and ensure that settings like contrast are not set to an extreme.

Update Firmware:

• Check if there are any available firmware updates for your printer model. Sometimes updates can resolve hardware issues.

Run a Printer Test Page:

• Print a test page to determine if the issue is specific to the copying function or if it affects overall printing.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,