hp9730e scanner will not work with adobe acrobat pro

[Sjv1965]

Hello,

When trying to use the scanner with Adobe Acrobat Pro I receive error messages of an unrecoverable error has occurred.  Operation Stopped using scanner HP OFFICEJET PRO 9730 SERIES TWAI  

Please help with a solution to correct this as this is the program our business uses quite often.

[Raj_05]

Hi @Sjv1965,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When encountering issues with a scanner not working properly with Adobe Acrobat Pro, there are a few troubleshooting steps you can try to resolve the issue.

Update Scanner Drivers:

• Ensure that your HP OfficeJet Pro 9730 scanner has the latest drivers installed. Sometimes outdated drivers can cause compatibility issues with newer software versions like Adobe Acrobat Pro.

Check Compatibility:

• Verify that the HP OfficeJet Pro 9730 scanner is officially supported by Adobe Acrobat Pro. Visit Adobe's website or consult their documentation to confirm compatibility.

Reinstall Scanner Software:

• Uninstall the scanner software completely from your computer and then reinstall it. This can resolve any corrupted installation files that might be causing the issue.

Update Adobe Acrobat Pro:

• Make sure you have the latest version of Adobe Acrobat Pro installed. Updates often include bug fixes and improvements that can resolve compatibility issues.

Check Scanner Settings:

• Ensure that the scanner is correctly configured in both the scanner software and Adobe Acrobat Pro. Sometimes settings like resolution or scan format can cause conflicts.

Run as Administrator (Windows):

• Try running Adobe Acrobat Pro as an administrator to ensure it has the necessary permissions to access the scanner.

Test with Another Software:

• To isolate the issue, try scanning with a different application (e.g., Windows Fax and Scan, HP Scan software) to see if the problem persists. This can help determine if the issue is with Adobe Acrobat Pro or the scanner itself.

Check for Conflicting Software:

• Sometimes other software or security programs can interfere with scanner operations. Temporarily disable antivirus software or firewall and see if the scanner works with Adobe Acrobat Pro.

By systematically going through these steps, you should be able to diagnose and hopefully resolve the issue of your HP OfficeJet Pro 9730 scanner not working with Adobe Acrobat Pro.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support