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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-30-2016 07:18 AM

HP Recommended
Product: HP Photosmart B110
Operating System: Microsoft Windows 8 (64-bit)

I AM UNABLE TO PRINT WITH MY SCANNER PRINTER COPY PHOTOSMART B110. MESSAGE EROR IS

 

''TRY SCAN FROM COMPUTER OR SEE DOCUMENTION''

 

I MAY HAVE MISPLACED THE CD INSTALLER

 

PLEASE LET ME KNOW WHAT TO DO

 

 

Best egards

 

 

Emeka

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2016 08:32 AM

HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

 

If that doesn't work, please consider Uninstalling and Reinstalling the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-30-2016 08:32 AM

HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

 

If that doesn't work, please consider Uninstalling and Reinstalling the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎07-30-2016 03:09 PM

HP Recommended

the solution worked although it took almost 3 hours! for the reinstallation of the HP driver. Hey ho! I am happy and I can now scan documents. I almost bought a new printer. Thank you

Was this reply helpful? Yes No

‎07-30-2016 06:22 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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