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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Smart Tank 5106 All-in-One Printer
Microsoft Windows 10 (32-bit)

I want to scan a document on my lap top to add to  my blue badge application,    i have the documents and can scan them but dont know how to add to my  BB application

 

 

 

1 REPLY 1
HP Recommended

@Evelynsnodgrass 

 

Welcome to the HP English Community --

 

Normally third party software responds to having installed the full driver printer software.

 

The full driver printer software does provide a "foundation" that your software might be able to use to complete the scan task and attach the content to your submission.

 

Perhaps your application comes with a 'how-to' section to help you understand how to attach scanned content. 

 

If, after installing the full driver printer software, the Blue Badge app does not work as expected, it would be worth checking with the app owners for help.

 

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Full Driver Printer Software / Universal Scan Software

 

The full driver software includes HP Scan (new format).  The full driver also supports printing from within Word and other Office Software as well as many third party photo editing software and current versions of Adobe Reader.

 

Installing the full driver printer software includes "Manage Scan to Computer" --

Scan from the printer control panel to the supported computer where the full driver is installed.

 

Also listed as available for this printer, HP Universal Scan Software.

 

For the purposes of comparison, the new format HP Scan and HP Universal Scan are the same software.  This means if you install the full driver, you need not also install HP Universal Scan.  "Want that?"  Yes, to date, the system will tolerate having both packages installed on the same computer.

 

=====================================

Printer Software 

 

If you have not yet done so, (re)install the Full Feature Software / full driver printer software.

 

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

 

NOTES:  

 

HP Scan is not installed if the printer does not support Scan.

 

The Printer Assistant is not installed if the type of full driver software does not support it.

 

 If the printer model includes built-in Fax hardware, Fax software is installed to support the setup and use of the Fax driver.

 

No Sign-in required to use full driver printer software.

 

 

Reinstalling?

 

  • Uninstall existing full driver printer software from Programs and Features. 

    Reference:  Uninstall HP printer software and drivers / HP Smart

     

  • If your printer software includes a separate "Help" segment in Programs and Features, uninstall that, too.
  • Restart the computer and log in.
  • If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

 

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

 

HP Smart Tank 5100 EasyStart Printer Setup Software - Offline Use Only 

 

In general, the web pack should load -

 

Download package > Save > Right-Click on the installation Package > Run as Administrator

 

If / When asked, opt for the Full Driver / Full Software to be installed.

 

Using USB?  (Re)Connect when instructed to do so.

 

After the software is installed, Restart the computer and sign in. 

 

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Next,

Optional – When Supported for your printer

HP Universal Scan Software 

 

NOTE:  Model and Operating System version Dependent

 

Note:  HP Universal Scan Software can be installed as standalone or installed after the full feature printer software.

 

HP Universal Scan Software installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

 

Reference: Open  HP Universal Scan Full Feature Software  > If needful, Choose a different OS > Open all > Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack.

 

After the software is installed, Restart the computer and sign in. 

 

HP Universal Scan Software includes a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

 

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Shortcuts on the Desktop

 

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 

 Note Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

 

  • Printer Assistant – Where still supported as part of the full driver printer software
  • HP Scan – Shortcut on Desktop named for the printer model

OR

  • HP Scan Assistant – For those printers that no longer provide the Printer Assistant
  • HP Scan - Shortcut named for itself

AND / OR

  • When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
  • NOTE >> If you install the full driver printer software, installing HP Universal Scan as a standalone software from category Software & Drivers is not necessary.  The system will allow you to install both.

 

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

 

Example - Desktop Shortcuts

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9

 

Example - Programs and Features - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_20Programs_and_Features_Printer_Desktop_Icons_20

 

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 5106 All-in-One Printer  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.