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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎05-14-2022 01:16 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

I need some advise on how to connect again my scanning options from the printer to my desktop.  I also keep getting an error message of printer offline and I am not able to fix this thru the automatic diagnose & fix options.  I have re-enter and re-setup the wireless connections to make sure it is all connected as well as the usb is already connected and still printer is offline and the scanning button thru the HP SMART APP does not work and I get an error as well?

 

Does anyone has the same issues and knows how to fix this?

 

I am currently using the latest MAC OS Monterrey Version 12.3.1 

 

Please help?

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